How to Cancel an Account with Norton?

Millions of users worldwide agree with the fact that Norton Antivirus is a comprehensive and versatile security suite. Still, if, due to some unforeseen reasons, you really need to cancel the account with Norton, then the following article will be favorable for you.

Start the cancellation process by turning off the automatic renewal service option. Remember if you decide to auto-renew the service in between, then manually turn on the service before the subscription’s expiry, or Norton protection will no longer work.

Start the process by turning off the Auto-Renewal option.

• Log in to your Norton account.
• Now, navigate to the ”My Subscription” section.
• Find the product that you wish to disable and click on the ”Off” option.
• You may choose the reason for your action on the ”Automatic Renewal” section.
• Again tap on ”Turn off.”
• You can choose the option ”Call me” if you have any queries related to the automatic renewal.

Steps to Cancel the Service

If you wish to cancel the Norton subscription and no longer require its service, then collect the following information:

• The name of the subscriber.
• The last four digits of the product card.
• First six-digits of the credit card. People using multiple cards must use the last used card.
• Expiry date.
• The same email address that you used while creating the Norton account.
• Order number if you want to cancel any purchase.

Some of the options you can follow to cancel your service are:

Cancel the Services by email

Here is a small guide to cancel your services via email.

• Create an email mentioning the details of your Norton account.
• Request the agent to initiate the canceling of your account.
• Also, request for a confirmation email or number. This information is essential to keep track of in the future.
• After the cancelation, you will receive a mail-in your inbox.
• Suppose you forget to mention any detail; the customer support team will contact you to provide that relevant detail.
• It would be better if you provide all the information beforehand to speed up the process.

Cancel the Services via Call

If you want direct contact, you may call the customer support team, who will help you with the cancelation service. Find the number at the back of the bank statement.

Cancel the subscription

Follow the guide below to cancel the subscription:

• Sign In to your Norton account and go to the ”My Subscriptions.” 
• Make sure you cancel the subscription before the renewal date, as the processing requires time. 
• Once you cancel the subscription, it will stop renewing automatically. However, you can enjoy the subscription till the last day of the current term. You might get a refund, too, if you are eligible, and your eligibility falls under the refund policy. 
• Specific exceptions for Norton or LifeLock Subscription are:
• If you purchase a package of multiple subscriptions, you can cancel either one or the entire subscription package anytime you want.
• You can also cancel only one part of the package, and your other subscriptions will remain as it is. It will affect your annual or monthly payment only. 
• If you decide to cancel the entire subscription or the whole package, your service will stay activated for the remaining days but will prevent auto-renewal for the next time.

How does the Cancellation and Refund Policy Works?

Refund is applicable with certain conditions that you must review before purchasing the product. 

• Some of the taxes are non-refundable, including shipping, handling, and other applicable tax. Some of the countries and states are the exception that offers a refund in these options also.
• Canceling or returning the Norton means you agree to delete or uninstall the software and its copies from your system.
• The eligibility for return, refund, and cancelation will vary as per the mode of purchase. The medium of purchase can be an app store, retailer, service provider, or vendor. 
• One can submit their refund request through live chat, but the suggestion would be to give a call, which is the fastest mode to request a refund or cancellation.

Norton has a large support team that is always ready to assist you with every query. So if the steps mentioned above do not troubleshoot your problem, you may seek customer care executives’ support. The representatives can suggest multiple ways to cancel the subscription or any other services. 

Source :- https://a3setup.co.uk/how-to-cancel-an-account-with-norton/